Returns & Refund Policy

We have a 14-day  no quibble return policy, which means you have 14 days after receiving your item to make a return.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging and with all tags and labels .

To start a return, you can contact us at returns@homefragrancedirect.com . We will give you instructions on how  to send back your package.

All items returned are at the customer’s expense unless otherwise agreed and at the customer’s risk. We strongly advise using a tracked service and obtaining proof of postage.

Your refund will be processed within 5-10 days of receipt of the goods using the same method you paid with and less any delivery charges.

You can always contact us for any return information at returns@homefragrancedirect.com

These terms apply to your order. We may change our terms and conditions at any time, so please check before ordering.

How to return your item.

Please return all items to:

Home Fragrance Direct 

Wilson & Bailey LTD 

561 liverpool road 

Ainsdale 

Southport 

PR8 3LU

Items returned by post can take up to 10 working days to reach us once you have posted the parcel.

We do not cover the cost of the postage to send us items, nor do we issue a refund for any postage you’ve paid for.

We cannot accept any liability if your item(s) get lost in the post when sending them back to us.

Items sent with only a proof of postage are the sender’s responsibility. If the item goes missing, it is up to the sender to arrange a claim with Royal Mail.

What happens if my items are damaged/faulty?

Please make sure you open your parcel immediately and carefully check the contents, as you must inform us within 14 working days of delivery of any damaged or incorrectly sent goods, 

Please contact us by email at returns@homefragrancedirect.com and if, in the case of damaged goods, you can attach a photograph it will speed up your claim. Please quote your order number in all correspondence.